Welcome to our online store!

Customer Service

Shipping & Delivery
All products will be shipped via Fedex Ground unless otherwise stated.
Please allow at 10 business days for delivery. Panashe Designs ships only to the card holder's billing address to protect our customers from fraud orders.

Please email us for questions about shipping

We offer a no-hassel return process. Our goal is to make sure you are happy with your purchase. A Store Credit Exchange is easy when you follow instructions:

  1. Request a return authorization via email within 48 hours of delivery
  2. Read, sign, and include the exchange form with the return
  3. Ship the return immediately following return authorization
  4. Returns must be received within one week of your delivery date
  5. Return brand new unused items only
  6. Sale, Clearance, Promotional, Coupon Discounted, Sample Sale Items are not returnable.
  7. All tags must be attached and accompanying items included
  8. Pack the return properly
  9. Insure the parcel for loss or damage in return shipping
  10. Ship using a tracking number
  11. Wait for the email confirming receipt of the return.
  12. Due to our below-retail pricing, we charge $10 return processing fee
  13. The cost of shipping is your responsibility
  14. Your return is processed for a store credit

Once an item is sold and shipped we consider the purchase to be final. However, there are circumstances which create the need to return or exchange an item. Our skilled associates inspect each item prior to shipping.

Privacy & Security

Panashe Designs Privacy Statement

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect
This notice applies to all information collected or submitted on the Panashe Designs.com website. On some pages, you can order products, make requests, and register to receive materials. Once registered, order history is retrievable. Membership is private. Email list members can easily subscribe or unsubscribe. When you submit the email address of a friend to "Tell A Friend" about Panashe Designs.com, the email address you submit is only used once and is not saved or used for any other purpose. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

The Way We Use Information:
All payments are done and secured through PayPal. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our emails as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your personal account.

We encourage you to register and become a valued shopper at PanasheDesigns.com. Once registered, the system stores your address information to save time for future visits. To become a registered PanasheDesigns shopper, click on the "Log In" link located on the top of each page. As a registered Panashe Designs shopper, you have the ability to:

  • Edit Your Personal Profile
  • View Your Order History
  • Change Your Login Password
  • Edit Your Addressbook
  • And login or Logout of your account.
  • Get first details of upcoming sales and discounts
  • Get first opportunity to purchase front row seats for upcoming fashion shows

Once registered, login to your account by clicking on the "login" link also located on the top of every page.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 214-453-9066 or send an email:

A Waiver of liabilities. You agree that, except as otherwise provided under applicable laws, neither Panashe Designs nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the Panashe Designs web site or any other web site linked to this web site. This waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Panashe Designs is notified in advance of the potential for any such damages.

Consent. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our Store Credit Exchange policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.

Panashe Designs Guarantees 100% Satisfaction Guarantee. Our goal is to provide customers with a safe, secure, fun, enjoyable online shopping experience. If you are not completely satisfied with your experience, please email or call 214-453-9066, and we will personally address your concerns.


Fraud Protection Guarantee. Panashe Designs.com offers a safe and secure shopping experience through PayPal.

Returns & Replacements

We offer a no-hassel return process. Our goal is to make sure you are happy with your purchase. A Store Credit Exchange is easy when you follow instructions:

  1. Request a return authorization via email within 48 hours of delivery
  2. Read, sign, and include the exchange form with the return
  3. Ship the return immediately following return authorization
  4. Returns must be received within one week of your delivery date
  5. Return brand new unused items only
  6. Sale, Clearance, Promotional, Coupon Discounted, Sample Sale Items are not returnable.
  7. All tags must be attached and accompanying items included
  8. Pack the return properly
  9. Insure the parcel for loss or damage in return shipping
  10. Ship using a tracking number
  11. Wait for the email confirming receipt of the return.
  12. Due to our below-retail pricing, we charge $10 return processing fee
  13. The cost of shipping is your responsibility
  14. Your return is processed for a store credit

Once an item is sold and shipped we consider the purchase to be final. However, there are circumstances which create the need to return or exchange an item. Our skilled associates inspect each item prior to shipping.

Ordering

For the best shopping experience, please register with us for unbeatable discounts and newsletters. We pride in giving you the best shopping experience online. We value your input so any questions/suggestions you give is greatly appreciated. Due to unseen shipping costs, we want to maintain a strict return policy and reserve the right to give In Store Credit. Based on that, we consider all orders to be final. Please visit the return policy section for further information. All orders are processed as they come in. Please allow ample amount of time for processing and delivery.

How to Order?

Just follow these four easy steps to place an order at Panashe Designs.com:

  • Returning Customers Sign In/New Customers place an order
  • Place items in your shopping cart
  • Enter or view billing & shipping information
  • Final checkout

Modify Your Order Orders are processed as soon as a customer hits the "send order" button. This means once an order is placed there's no guarantee it can be changed, modified or canceled. These questions will require assistance from Support.

Payment Methods Payments are made online using Paypal. Panashe Designs does not store credit card information on its system. The information you provide Panashe Designs to complete your order is held private and with the highest level of confidentiality. Panashe Designs ships only to the card holder's billing address to protect our customers from fraud orders. Please contact us immediately should you suspect foul play with respect to the use of your credit card.

. Sales Tax All purchases are subject to 8.25% sales tax. Recipients are responsible for complying with state and local tax laws. When shipping overseas, the customer is responsible for understanding and complying to their country's Customs and Duty.

. Gift Wrap Options Panashe Designs offers beautiful gift wrapping of most items. The cost is $10 per item which includes wrapping and ribbon. If special circumstances are needed, please write a note in the comments area of the order form to express your needs. To purchase gift wrap, check the box on the order form.

. How To Find Products The site is categorized by Departments. You can also locate specific items by searching the store. Search by entering a keyword in the "Search" box found on the upper toolbar.

. Personal Shopper Service Panashe Designs offers a personal shopper service to its customers. A Personal Image Consultant will answer your questions and assist you in making the best purchase for yourself or as a gift for someone else. Contact us at 214-453-9066 or simply send us an email.

Payment, Pricing & Promotions

Payments are made online using Paypal. Panashe Designs does not store credit card information on its system. The information you provide Panashe Designs to complete your order is held private and with the highest level of confidentiality. Panashe Designs ships only to the card holder's billing address to protect our customers from fraud orders. Please contact us immediately should you suspect foul play with respect to the use of your credit card.

Viewing Orders
We encourage you to register and become a valued shopper at PanasheDesigns.com. Once registered, the system stores your address information to save time for future visits. To become a registered PanasheDesigns shopper, click on the "Log In" link located on the top of each page. As a registered Panashe Designs shopper, you have the ability to:

  • Edit Your Personal Profile
  • View Your Order History
  • Change Your Login Password
  • Edit Your Addressbook
  • And login or Logout of your account.
  • Get first details of upcoming sales and discounts
  • Get first opportunity to purchase front row seats for upcoming fashion shows

Once registered, login to your account by clicking on the "Log In" link also located on the top of every page.

Updating Account Information
We encourage you to register and become a valued shopper at PanasheDesigns.com. Once registered, the system stores your address information to save time for future visits. To become a registered PanasheDesigns shopper, click on the "Log In" link located on the top of each page. As a registered Panashe Designs shopper, you have the ability to: * Edit Your Personal Profile * View Your Order History * Change Your Login Password * Edit Your Addressbook * And login or Logout of your account. * Get first details of upcoming sales and discounts * Get first opportunity to purchase front row seats for upcoming fashion shows Once registered, login to your account by clicking on the "log In" link also located on the top of every page.

Frequently Asked Questions (FAQs)

Where is my order? Once registered, login to "My Account" to check the status of your current order or order history. To track the delivery of your shipment, please go directly to the shipper's website. We use primarily Fedex.com or UPS.

Where do you ship? Panashe Designs offers shipping worldwide.

How do I return an item? Once an item is sold and shipped we consider the purchase to be final. However, there are circumstances which create the need to contact us about your purchase.. Please Contact Us by email within 48 hours of delivery. We will respond with the steps you take to receive a Return Authorization Number (RAN).

How do I find an item on your site?
The site is categorized by Departments. You can also locate specific items by searching the store. Search by entering a keyword in the "Search" box found on the upper toolbar.

How do I modify my order? Orders are processed as soon as a customer hits the "send order" button. This means once an order is placed there's no guarantee it can be changed. However, changes to unshipped orders are "sometimes" possible. These changes will require assistance from Customer Service. Please write to Customer Care 

How do I attend upcoming events
It is recommended that you register with PanasheDesigns.com to receive first information on upcoming events and sales. You will become a VIP member and be notified one month before the event tickets start going on sale so you have ample time to purchase front row seats.

How do I register or sign-in?
To become a registered PanasheDesigns shopper, click on the "Log In" link located on the top of each page, then click on Create An Account. Enter your details, then click submit.

We encourage you to register and become a valued shopper at PanasheDesigns.com. Once registered, the system stores your address information to save time for future visits. As a registered Panashe Designs shopper, you have the ability to:

  • Edit Your Personal Profile
  • View Your Order History
  • Change Your Login Password
  • Edit Your Addressbook
  • And login or Logout of your account.
  • Get first details of upcoming sales and discounts
  • Get first opportunity to purchase front row seats for upcoming fashion shows

Once registered, login to your account by clicking on the "login" link also located on the top of every page.

What if I can't remember my password? If you want to login and can't remember your password, click on the "Forgot Password" link located on the login page. Enter the email address used to register the account, and click the submit button. The system remembers your password and sends it to the email address. You can login once you read the email and get the password.

What if it looks like my credit card was charged twice? When you shop online and go through check out you automatically authorize the amount of the order against your credit or debit card balance. The charge to your card is not actually made until we ship the order. It may appear as though there are two charges, but there's one authorization and one charge. If your statement arrives and there are in fact two charges, please contact Customer Care immediately with the error. However, the majority of authorizations clear themselves within a matter of a few days following the actual one-time charge made to your card when the order shipped. For specific details about your card's banking policies, please call the toll free number on the back of your credit card. We can't answer specific questions pertaining to each bank's guidelines regarding the clearing of an authorization made to your card.